Get technology help and report an iPad problem
If you need help with your district iPad, school account, or an app used for class, submit a Student Technology Request.
If the problem is interrupting class, let your teacher know and ask permission to go to the Technology Center.
Submit a request
On your iPad, tap the home screen shortcut for submitting a technology request.
You can also access the form through the district website:
- Go to www.eccrsd.us.
- Navigate to Parents & Students → Student Technology Support.
- Select Submit a Student Technology Request.
- Complete and submit the form.
Tell us what is happening
Include as much of the following as you can:
- Room number: The room where the issue occurred.
- Device: Your device type and asset tag, if available.
- Problem: What you were trying to do and what happened. Include the app or website name.
- Error message: The exact wording or a screenshot, if possible.
- When it started: When you first noticed the problem and how often it happens.
- Steps already tried: Anything you have done to fix it.
- Class affected: Which class or assignment you need it for.
You do not need to know what caused the problem to ask for help.
Never share your password, verification codes, or recovery codes. Check screenshots for private information before sharing them.
Example
I cannot open my assignment in Google Classroom on my district iPad. It says “You need permission.” This started today in Room 214 during [teacher’s name]’s class. Other assignments open normally. I closed and reopened the app, but the message still appears.
Need a new app or service?
Start by asking your teacher. See Request an app or service for school for what to include.