Get help with a forgotten student password
First, identify the website or account you are having trouble signing in to. Most district systems use your Eastern Google account through Sign in with Google or Google single sign-on (SSO).
Forgot your Eastern Google password?
Submit a Student Technology Request. You do not need to sign in to submit the form.
- On your iPad, tap the home screen shortcut for submitting a technology request.
- Or go to www.eccrsd.us, navigate to Parents & Students → Student Technology Support, and select Submit a Student Technology Request.
Include your name, full Eastern email address, and the website or account you cannot access. Describe what happens when you try to sign in.
Never include passwords, verification codes, or recovery codes in your request.
Having trouble signing in to another app or website?
Look for Sign in with Google and use your Eastern Google account. If Google asks you to choose an account, select your Eastern account.
If you still cannot sign in, submit a Student Technology Request with:
- The app or website name.
- Your full Eastern email address.
- The exact error message or a screenshot.
- Whether you can sign in to your Eastern Google account elsewhere.
Check screenshots for private information before sharing them.
Apple is asking for a password
Your district Managed Apple Account uses Google to sign in.
If Apple asks for an Apple password instead of directing you to Google, check the email address you entered. Enter your full Eastern email address and try again.
If you still are not directed to Google, submit a Student Technology Request and describe what you see.
Forgot your Naviance password?
Contact the Guidance Office for Naviance password support.
Need help during class?
If the sign-in problem is interrupting class, let your teacher know and ask permission to go to the Technology Center.